Mega Riches problems: identity checks, withdrawals, bonuses and missing deposits

You tap the deposit or withdraw button and the screen shows a pending state or an error that will not clear no matter how often you refresh. Most often the cause sits in a mismatch between the details on your player profile and the documents or payment source you used.

Identity verification stuck or documents rejected

The player sees the account still marked as unverified and a message that the uploaded document cannot be accepted. The usual causes are:

• the photo is blurred or a corner is cut off;
• the name on the document differs from the name on the player profile;
• the document has expired;
• only one side of a two-sided document was sent;
• the address document is older than the period the casino accepts.

The steps that usually clear the check:

1. Open the profile details and compare the name spelling with the document letter by letter.
2. Correct any difference in the profile before uploading anything else.
3. Take a new photo in daylight, holding the phone steady and flat above the document.
4. Make sure all four corners and the full text are inside the frame.
5. Photograph both sides of any document that has information on the back.
6. Upload the file in the format the upload field accepts, such as JPG or PDF.
7. Send each requested document once, in its own upload slot.
8. For an address document, use one that shows your name and full address clearly.
9. If the address document is a utility bill, make sure the issue period is recent enough for the casino.
10. Keep the total file size below the upload limit shown on the form.
11. Submit the set and leave the page open until the confirmation appears.
12. Do not send a second copy while the first is still being reviewed.
13. Track the status in the account area instead of re-uploading on every visit.
14. Players using a megariches.gb.net/ account should confirm it is the same account they are verifying.

Contact support in one message if the status has not changed after a full review cycle and your documents match the profile exactly.

Withdrawal pending longer than expected

The player sees the withdrawal listed as pending while the balance still shows the money as unavailable. Likely causes include:

• the identity check is not finished yet;
• the payout method differs from the method used to deposit;
• a bonus is still active and its play conditions are unfinished;
• the withdrawal request was split into several smaller requests;
• the payment provider is holding the transfer on its side.

What to do:

1. Open the withdrawal history and note whether the request is pending, processing or cancelled.
2. Confirm that identity verification shows as complete.
3. Check that no bonus remains active on the account.
4. Finish any remaining play conditions before requesting the payout again.
5. Use a payout method that belongs to you and matches your deposit route where the casino requires it.
6. Make sure the account name matches the name on the payment method.
7. Cancel and resubmit only if the request shows as failed or rejected.
8. Do not submit a second request for the same amount.
9. Keep the confirmation screen or reference number from the request.
10. Note the time the request was made so you can describe it clearly.
11. Check the bank or wallet statement for an incoming transfer before assuming it is lost.
12. If the payment provider shows a hold, wait for that hold to clear on its side.
13. Remove any old payment method that is no longer yours.
14. Use the phone browser on a stable connection when you resubmit, not a shared device.
15. Ask support to confirm the current status of the request.

Contact support with the reference number if the request stays pending after the review window the casino sets for that method.

Welcome bonus or free spins not credited

The player sees the deposit land but no bonus balance and no free spins in the bonus area. Common reasons are:

• the bonus code was typed with a space or a wrong character;
• the deposit was made before the bonus was selected;
• the bonus was already claimed on an earlier deposit;
• the payment method used does not qualify for the offer;
• the bonus is waiting for manual activation by the casino.

What to do:

1. Open the bonus section and look for an active or pending offer.
2. Check the spelling of the code you entered against the offer text.
3. Confirm the bonus was attached before the deposit was sent.
4. Make sure the deposit that should trigger the bonus is the one recorded in the history.
5. Check whether the offer has a minimum deposit condition and whether your deposit met it.
6. See if the payment method you used is listed as excluded from the offer.
7. Look for a claim or activate button on the bonus card.
8. If the bonus is pending, wait for the activation step to finish.
9. Do not make another deposit hoping the bonus will attach to it.
10. Note the code and the time of the deposit for your message to support.
11. Keep the deposit confirmation from the payment provider.
12. Avoid creating a second account to claim the same welcome offer.
13. Check that the offer is not already marked as used on your account.
14. If the free spins are tied to a specific game, open that game after activation.

Contact support with the code and the deposit reference if the bonus still does not appear after activation.

Deposit taken by the bank but missing from the balance

The player sees the bank statement show the payment while the casino balance stays unchanged. Likely causes are:

• the payment is still being confirmed by the provider;
• the deposit was sent to an old or wrong payment reference;
• the casino account is not fully verified for deposits;
• the browser session dropped during the redirect back to the casino;
• the payment method itself is holding the funds before release.

What to do:

1. Refresh the balance in the phone browser after closing and reopening the tab.
2. Open the transaction history and look for the deposit in any state.
3. Check the bank or wallet statement for the exact amount and reference.
4. Keep a screenshot of the bank entry with the date and time visible.
5. Do not repeat the deposit until you know whether the first one is processing.
6. Confirm that the payment was sent to the details shown in your account.
7. Make sure you completed the redirect back to the casino after paying.
8. Disable any ad blocker or privacy extension that might break the return step.
9. Try the same steps in a private browser window on your phone.
10. Clear the browser cache if the balance still looks frozen.
11. Check whether identity verification is complete, since an unfinished check can hold a deposit.
12. Note the payment reference from the provider.
13. Wait for the provider’s confirmation before sending a second payment.
14. Use the same payment method for any retry so the records match.
15. Send support one message with the deposit reference and the screenshot.

Contact support with the bank reference if the amount is missing from both the casino balance and any pending state.

Most of these problems start with details that do not match between your profile, your documents and your payment method, so set all three correctly before your first deposit or payout.