Lolajack Problems: Stuck KYC, Mobile Loading and Missing Deposits

You typed your password with a capital letter switched on, and now the login form keeps saying your details do not match even though nothing else changed. That case-sensitive field is behind most failed sign-ins, and it causes the same loop of rejected attempts on other screens too.

Identity checks stuck or documents turned down

You uploaded your papers and the status sits on pending, or a message says the document does not meet the requirements. Many players hit this after a first upload at lolajack.in.net, and it usually clears once the file is corrected.

The usual reasons behind it:

• A photo is blurry, cropped or taken at an angle, so the details cannot be read.
• The name on the document does not match the name on the account exactly.
• An ID is expired or a scanned copy is submitted instead of a photo of the real card.
• Only one side of a document is shown when both sides carry information.
• A selfie is taken in poor light or with the face partly covered.

What to do:

1. Open your profile and read the exact reason attached to the rejected item.
2. Resubmit only the document that failed, not the whole set again.
3. Place the document on a flat surface in daylight before taking the photo.
4. Keep all four corners of the card or page inside the frame.
5. Avoid flash, shadows and reflections that cover part of the text.
6. Match the spelling of your name to the document letter by letter.
7. Upload a document that is still valid on the day of the check.
8. Show both sides when the reverse side holds the signature or number.
9. For a selfie, look straight at the camera with your face fully visible.
10. Take the selfie in a well-lit room with no one else in the frame.
11. Use a file format the upload form accepts and keep the file size modest.
12. Wait for the status to change before uploading anything new.
13. Clear the browser cache or switch to the phone browser if the upload stalls.
14. Change your password if someone else may have access to the account.

Contact support when every item has been corrected and sent again, and the status still does not move after a reasonable wait.

Games and pages that will not load on a phone

The lobby appears but a game keeps spinning, or the page loads with parts missing and buttons that do nothing. Connection quality and browser storage are the two causes that reappear most often.

Common causes:

• Weak mobile signal or a Wi-Fi network that drops in and out.
• An outdated browser version that cannot run newer page code.
• A full cache or too many open tabs eating the phone’s memory.
• A network filter, firewall or VPN blocking part of the traffic.
• Browser extensions or a private mode that stops scripts from running.

What to do:

1. Move closer to the router or switch between Wi-Fi and mobile data.
2. Close every tab you are not using and reload the page once.
3. Clear the browser cache and cookies, then sign in again.
4. Update your phone browser to its current version.
5. Turn the page to portrait and back to landscape to force a redraw.
6. Switch off the VPN for the session and reload.
7. Open the site in a standard tab rather than private browsing.
8. Restart the phone so background apps release memory.
9. Try one other browser to see whether the fault follows the browser.
10. Disable extensions one at a time and reload after each change.
11. Free storage space if the phone is nearly full.
12. Turn on airplane mode for a few seconds, then turn it off.
13. Play on the phone browser only, since a dedicated app is not offered.
14. Check whether other websites load at the same moment to confirm the network.

Contact support when one game fails in every browser while the rest of the lobby works, or when the page shows an error code.

Money that left the bank but never reached the balance

Your bank shows the payment as taken or pending, yet the casino balance stays the same. The usual reason is that the transfer is still on its way, or a step in the deposit form did not complete.

Likely causes:

• The payment is still being processed between the bank and the casino.
• The amount was sent without the reference attached to the account.
• The deposit was made before the identity check was complete.
• Two payments were made in quick succession and one was held.
• A screen was closed before the confirmation page appeared.

What to do:

1. Look at your bank history again and note the status of the payment.
2. Refresh the casino balance after signing out and back in.
3. Check the deposit history on the account for a matching entry.
4. Keep the receipt that shows the date, amount and reference.
5. Make no second deposit until the first one is resolved.
6. Confirm the payment was sent to the details shown in the cashier.
7. Sign in from the phone browser rather than a saved shortcut.
8. Finish any pending identity step that blocks the credit.
9. Wait for the bank’s pending mark to clear before retrying.
10. Take a screenshot of both the bank entry and the account history.
11. Write down the time of the payment and the amount to the exact value.
12. Check that the payment was not sent from a shared or third-party account.
13. Close other tabs that might be holding an old version of the cashier.
14. Recheck the balance once more after the bank clears the pending mark.

Contact support when the bank has settled the payment and the balance still shows nothing after a reasonable wait.

Deposits and withdrawals refused because of limits

A message appears saying the amount is outside the allowed range, or a withdrawal is sent back without explanation. Most cases come from a figure typed outside the permitted range or from a cap tied to the account.

Possible causes:

• The amount is below the smallest deposit the account accepts.
• The amount is above the largest single deposit allowed.
• The withdrawal is larger than the balance allows after other holds.
• A limit was set on the account itself and is still active.
• The chosen payment route carries its own minimum and maximum.

What to do:

1. Reread the message on screen and note the range it names.
2. Adjust the amount to a figure inside that range and try again.
3. Split a large deposit into smaller payments within the allowed size.
4. Check the account for a self-set limit that is still running.
5. Choose a different payment route if one refuses the amount.
6. Make sure the identity check is complete before withdrawing.
7. Leave enough balance behind to cover any remaining condition.
8. Withdraw to a route that belongs to you and matches your name.
9. Send one withdrawal request at a time instead of several small ones.
10. Return to the lobby and back to the cashier to reset the form.
11. Try the same amount from the phone browser if the form keeps failing.
12. Keep a record of each refused attempt with its time and amount.
13. Wait for a pending withdrawal to finish before starting a new one.
14. Do not change the amount repeatedly in quick succession.

Contact support when a figure inside the stated range is still declined, or when a self-set limit cannot be lifted after it expires.

Before every session, sign in once and open the profile page to confirm your identity status and any active limits, so the next deposit reaches the balance without a detour.